Delivery and Payments

WE ARE CURRENTLY CLOSED FOR  THE WEEK JULY 12TH-19TH 2021, SORRY FOR ANY INCONVENIENCE! 

 

 

Personalised products can take up to three days to make, all other products should be dispatched the same day if ordered before 2pm, or the next day if ordered after 2pm. All products are sent using Royal Mail which can take up to 3 days to arrive. We are delighted to offer free second class delivery on all products to addresses within the United Kingdom. If you would like your purchases to be sent first class, special delivery or posted overseas please use the 'contact us' page. 

If you would like a personalised order after this date, please telephone us with your order and we may be able to squeeze you in and send by overnight courier at a cost of £10. Tel: 01600 891572

Return Policy

As the products are hand-made to order then once an order has been placed, it cannot be cancelled - nor can the goods be returned once delivered.

In the unlikely event of the goods being damaged or lost in transit then please contact us.

Payment Policy

You can purchase products on the website using most major credit and debit cards.  There are a few exceptions to this - for example we don't accept American Express cards.  The other thing to note is that all cards used must be registered within the United Kingdom.

We only accept payments in UK Pounds (GBP)

Refund Policy

We will issue a full refund for goods which are damaged when delivered. Damaged items will need to be returned to us prior to a refund being issued.